09 December 2009
What is innovative in banking?
Speakers: Darren Armitage, Head of Innovation, HSBC Bank plc and Christophe Langlois, Financial Social Media Expert, Visible-Banking.co
Background:Innovation is used around the banking industry in many quarters and yet, from an observer’s viewpoint, banks are hardly innovative. Some still use systems that process payments in pounds, shillings and pence, and many seem to want to avoid investing in anything new at all costs. Then there are the few who were really innovative and what was the result? A credit crisis. Nevertheless, there are some things that are innovative in banking. For example, step into any branch of HSBC and you will find a different look and feel to most high street banks due to their radical technology program for self-service. Equally, look at banks such as Caja Navarro, BBVA, Wells Fargo and Tokyo-Mitsubishi, to name just a few, and you can find some banks pushing the envelope of change. In this special end of season meeting, Darren Armitage, the Head of Innovation for HSBC and Christophe Langlois, author of the Visible-Banking blog and former manager of innovation for Lloyds Banking Group, will discuss how banks can innovate, the nature of innovation, where innovation is taking them in the future and how innovation should be viewed by a bank.
Oh yes, and as it is Christmas, we also have something fairly exceptional to announce. Attendance is mandatory if you want to find out what the Financial Services Club and Gordon Brown have in common!