The Age of Customer-Driven Innovation
Efma perform research globally on an annual basis and their latest worldwide tour around top trend initiatives in retail banking will be the basis of this presentation:
- A summary of 500 innovations in retail banking collected by Efma in 2015
- Key insights from 211 institutions in 59 countries focusing on distribution and marketing
- Best case studies in Customer Experience, Physical-Digital Channels, Big Data, Products, Payments, and much more...