19 March 2013
The Future Branch of 2020
Speaker: Kevin Blair, President and CEO of NewGround (USA)
Industry experts agree that the future of the financial services industry over the next ten years will undergo dramatic change, with increased non-traditional competition, the explosion of virtual channel management and increased regulatory control. The physical branch in 2020 will be a multisensory dynamic retail environment and will be supplemented by multi-channel alternatives ranging from mobile and Internet banking to social media channels that target specific consumer segments promoting stronger and deeper relationships to ensure continual profitability.
Consumers today demand customized products and services and the retail environments of tomorrow must deliver an exceptional Total Consumer Experience. Today’s banking environments must evolve to meet the future demands of consumers tomorrow. See how the financial services industry is repositioning itself to meet the shifting demands of consumers and learn what you’ll need to do to position yourself as a market leader.
Kevin Blair is President/CEO of NewGround. NewGround is an international design and implementation firm that specializes in transforming financial service providers. NewGround’s unique service offering, called “The Core”, creates strategic retail distribution strategies which align an organization’s brand, place and culture resulting in Breakthrough Growth fortheir clients’ brands, market share, and bottom line.
Kevin has spoken internationally at conferences, strategic planning sessions and private events for some of the largest financial service providers in the world. His high-energy delivery style entertains, educates and motivates audiences to take action. Kevin speaks on a wide range of topics, from brand transformation and implementation to motivational messages on overcoming obstacles and firing up your staff. Kevin has also become known internationally as a futurist on banking retail delivery trends.